Kitchen Sink Sender, LLC ("we," "us," "our") operates the website kitchensinksender.com (the "Site") and sells topical cosmetic products. This Privacy Policy describes how we collect, use, and share information when you visit the Site or make a purchase.
Information you provide directly. When you place an order, we collect your name, email address, shipping address, and billing information. Payment processing is handled by Stripe, Inc. We do not store your full credit card number on our servers.
Information collected automatically. When you visit the Site, we automatically collect certain technical information, including your IP address, browser type, operating system, referring URL, pages viewed, and time spent on the Site. We use cookies and similar technologies to collect this information.
Analytics and session recording. We use PostHog, a product analytics platform, to understand how visitors use the Site. PostHog records session replays, including mouse movements, clicks, scrolling behavior, and text typed into form fields (such as name, email, and address fields during checkout). Password fields are masked and not recorded. These recordings help us identify usability issues and improve the checkout experience. PostHog sets cookies on your browser to distinguish unique visitors and sessions. You can learn more about PostHog's data practices at posthog.com/privacy.
Communications. If you email us or subscribe to any communications, we retain your email address and the content of your correspondence.
We use the information we collect to fulfill and ship your orders, process payments and refunds, communicate with you about your order or account, improve and optimize the Site, detect and prevent fraud, and comply with legal obligations.
We do not sell your personal information. We do not use your information for third-party advertising. We do not build advertising profiles from your browsing behavior.
We share information with the following categories of service providers, solely to operate our business: Stripe for payment processing, our shipping carrier for order fulfillment, PostHog for analytics, and our email service provider for transactional emails (order confirmations, shipping notifications). Each provider is bound by their own privacy policy and data processing agreements. We may also disclose information if required to do so by law, court order, or governmental request.
The Site uses cookies for basic site functionality (session management, cart state), analytics (PostHog), and payment processing (Stripe). You can disable cookies in your browser settings, though some Site functionality may be affected.
California residents (CCPA/CPRA). You have the right to know what personal information we collect and how we use it, to request deletion of your personal information, to opt out of the sale or sharing of your personal information (we do not sell or share personal information for advertising), and to not be discriminated against for exercising these rights. To submit a request, email us at kitchensinksender@gmail.com. We will verify your identity before processing any request and respond within 45 days.
European residents (GDPR). If you are located in the European Economic Area, you have the right to access, correct, or delete your personal data, to restrict or object to processing, to data portability, and to lodge a complaint with your local data protection authority. Our legal basis for processing your data is the performance of a contract (fulfilling your order) and our legitimate interest in operating and improving the Site. To exercise any of these rights, email us at kitchensinksender@gmail.com.
All users. You may request a copy of the personal information we hold about you or request its deletion at any time by emailing kitchensinksender@gmail.com.
We retain order records and associated personal information for as long as necessary to fulfill our legal and accounting obligations, typically seven years from the date of transaction. Analytics data is retained according to PostHog's default retention settings. You may request deletion of your personal information at any time, subject to our legal retention obligations.
We use commercially reasonable measures to protect your personal information, including HTTPS encryption on the Site and secure third-party processors for payment data. No method of electronic transmission or storage is perfectly secure, and we cannot guarantee absolute security.
The Site is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will delete it promptly.
We may update this Privacy Policy from time to time. We will post the revised policy on this page with an updated "last updated" date. Your continued use of the Site after changes are posted constitutes acceptance of the revised policy.
Kitchen Sink Sender, LLC
Email: kitchensinksender@gmail.com